Refund & Returns Policy
Last updated: August 31, 2026
All sales are final
Because our baits are hand-poured consumable tackle, all sales are final. We do not accept returns or exchanges for change of mind, wrong color/style ordered, or opened packaging.
The only exception is below.
Damaged, defective, or wrong items
If your order arrives damaged, defective, or is the wrong item, we’ll make it right. Contact us within 7 days of delivery at support@reelgood.fish with:
- Your order number, and
- A photo of the issue.
Once confirmed, we’ll send a free replacement or issue a full refund — your choice. You won’t need to ship anything back unless we specifically ask.
What doesn’t qualify
- Change of mind or “didn’t work for me”
- Ordered the wrong color, size, or style
- Opened or used baits (unless they arrived defective)
- Normal variation in a hand-poured product (slight differences in color, flash, or pour are expected, not defects)
Refunds (approved cases only)
When we approve a refund for a damaged/defective/wrong item, it’s issued to your original payment method within 5–10 business days. Depending on your bank, it may take additional time to post.
Lost or stuck shipments
If a tracked package is marked delivered but you didn’t receive it, or it’s stuck in transit, email support@reelgood.fish and we’ll help open a carrier claim.
Questions
support@reelgood.fish · Reel Good Bait · 4927 N Normandie St, Spokane, WA 99205